What to do when the "kids" get unruly

What’s In This Episode:

Oh, summer. That time when all kids, everywhere, come down with the affliction known as "boredom." Jill and Brad have found some creative - and not so creative - ways to keep their kids busy. But what happens when your employees (the "kids" of your business) start complaining? How do you handle that?

"It's excellent to clarify what they're missing versus your expectations." - Jill

If your employees are reaching out because they're bored or they're done with their tasks, the problem might be that you as their boss haven't done a great job of explaining their responsibilities. And if they're getting unruly, Jill thinks it might be because they're having a bad day and she'll take a step back.

Brad will address it one-on-one because he doesn't want that attitude to become the new normal. But if someone has a consistent attitude, they may be unhappy with their position.

"Good employees verify boundaries with you." - Brad

If the employee has a sense of entitlement, both Jill and Brad take steps to call it out. They'll ask questions to get to the root of the problem. Jill and Brad talk about the difference in reaction between entitlement and unruliness, plus how they work to set boundaries.

What do you do when the "kids" get unruly?

TOMORROW! Want more info about hiring when you are trying to grow? Brad's doing a webinar, How to Win the War for Talent: Actionable Strategies to Attract and Retain Top Talent at Your Business, on July 31! Just sign up at this link and let Brad and two others help you be better at hiring.